Gyms & studios
Your floor stays focused.
We handle the follow-up.
Calls, trial enquiries, membership questions and booking changes. Your fractional GM team takes on the agreed work, so it doesn’t all land on the front desk.
Talk about customer supportHuman-reviewed. No purchase or automatic booking.
A typical handoff
- Customer request
“I’d like to try a class.”
- CX Labs handles it
We answer the enquiry, explain your approved trial options and help with the next booking step.
- You stay informed
Your team can see the next step. Availability, discounts or exceptions outside our scope come back to you.
Illustrative workflow, not a client result.
The work behind a better member experience.
We work in your approved tools. Coverage, responsibilities and escalation limits are agreed before customer work begins.
Explore the service options- Calls & trial enquiries
- Pick up the conversation and follow up with interested members.
- Bookings & memberships
- Handle agreed scheduling changes, onboarding steps and routine questions.
- Account follow-up
- Use your approved language for balances, freezes and account enquiries.
- Team consistency
- Document handoffs and recurring issues so managers know what needs attention.
One team behind your front desk.
Start with calls and messages, add account and scheduling support, or include team coaching. Mix and match the work around your operation.
See how we get startedNo purchase or automatic booking. A real person reviews your priorities.