Customer operations services

Choose the work your team needs handled consistently. We learn your business, work in your approved systems, and own the agreed follow-through.

Start a conversation

Human-reviewed. Tailored to your operation. No purchase or automatic booking.

One operating partner. Three levels of support.

Start with a focused need or combine responsibilities around the customer journey. Scope and pricing are agreed before work begins.

The work that keeps customers moving

Every engagement begins with clear ownership, approved access and your policies. These levels help organize the conversation; they are not fixed public-price packages.

Tier 1

Call Center and Billing

Your call center and billing team: daily conversations, sign-ups and unpaid-balance outreach, handled in your systems.

Explore what’s included

Pre-service review of schedules, capacity and communication flow
Calls, texts, emails, missed calls and voicemail follow-up
Communication backlog clearance within the agreed launch plan
Account creation, program questions, class matching and trial scheduling
Trial confirmations, no-show follow-up and unfinished sign-up outreach
Routine account questions, booking changes and rescheduling
Unpaid-balance outreach within your approved billing policies

Discuss this support

Tier 2

Schedule, Revenue and Retention

Build on call center and billing support with schedule building, retention, win-backs and approved promotions.

Explore what’s included

Everything in Call Center and Billing
Cancellation, retention and lapsed-customer outreach
Schedule building, adjustments and cleanup
Approved promotional outreach and reporting
Exceptions escalated to your team for a decision

Discuss this support

Tier 3

Training and Management Support

Build on the first two levels with practical coaching, quality assurance, hiring support and management accountability.

Explore what’s included

Everything in Schedule, Revenue and Retention
Role-specific coaching, scripts and written guides
Review of customer interactions and recurring training gaps
Reporting and management accountability around agreed responsibilities
Job-posting support, candidate screening and first-stage interviews
Hiring decisions and sensitive exceptions follow agreed approval limits

Discuss this support

Need help with a specific situation?

These services can be scoped separately from a full tier. Mix and match around the work you need handled.

Connecteam setup & administration

Setup and ongoing administration for your agreed workflows. Software licenses are a separate vendor cost, not included in our scope.

Complex administrative cases

Work that crosses systems, teams or policies, with responsibilities and approval limits agreed before we begin.

Location closure support

Coordinate customer communication and transfers around your approved closure plan and preferred next steps.

Escalation support

Gather the history, clarify the concern, prepare a response and help resolve the issue within your company’s guardrails.

What stays in your hands

You retain control of policies, priorities and exceptions. We handle only the work and decisions you authorize.

Your standards

Your voice, policies and customer promises guide the work.

Your approvals

Anything outside agreed limits comes back to your team with context.

Your visibility

You see what was handled, what remains open and where a decision is needed.

Start with the work you want off your plate

Tell us what is piling up. We will help identify a useful starting scope and the right next conversation.

Start a conversation